The Position:
We are looking for an individual who is willing to learn our business from the ground up. This position will involve hands on training, and opportunities to have various responsibilities within the agency.
Requirements:
- Solid communication skills (written and verbal), organizational skills, attention to detail, typing, data entry skills, ability to multi-task, analytical skills, confidentiality, and ability to make decisions independently.
Continuous improvement in position functions and servicing methods.
- Working knowledge and willingness to learn medical and insurance terminology.
- Proficient in use of office equipment (computer/faxing/copier/scanning/printer, etc.…).
- Proficient in MS Office (Word, Excel) and general computer literacy.
- A desire and drive to come to work each day and find ways to better yourself as a professional.
Responsibilities:
- Customer service and sales.
- Develop an In-depth knowledge of individual and group products and services.
- Meet and exceed carrier guidelines when processing information and providing customer service.
- Provide thorough and accurate customer service to individual and group clients.
- Maintain confidentiality and adhere to all HIPPA and PHI regulations.
- Work with co-workers to complete client services.
- Continuing education to meet licensure requirements (if applicable).